Fountain Gate Dry Cleaners
Standard Terms and Conditions of Service
APPLICATION
By utilising the services provided by Fountain Gate Dry Cleaners, you agree to be bound by the following terms and conditions. These terms may be subject to change without prior notice.
PAYMENT TERMS
- Quoted prices are inclusive of Goods and Services Tax (GST) and may be subject to change without notice.
- Invoices must be settled upon the presentation or collection of garments or as directed by Fountain Gate Dry Cleaners.
- We reserve the right to withhold garments until full payment is received.
COLLECTION OF GARMENTS
- Fountain Gate Dry Cleaners will make reasonable efforts to process garments within the specified time-frame.
- Garments not collected within ninety (90) days may be disposed of without liability to Fountain Gate Dry Cleaners.
CARE FOR GARMENTS
- We follow Care Label instructions on each garment. Deviating from these instructions may require your informed approval.
- The ACCC Care Labelling Rule mandates that all garments sold in Australia have care labels that are permanent, legible, and easy to locate. These labels provide essential guidance for consumers and cleaners on how to properly care for the item. Additionally, every part of the garment must be able to endure the recommended care procedures. If a label states "dry clean" or "wash," it should guarantee that all components—including the outer shell, lining, buttons, interfacing, fusing material, dyes, and trims—remain unaffected during cleaning. Should issues arise despite following these care instructions, the manufacturer is responsible for not adequately testing the garment before labeling.
- In case of concerns about a garment, we will attempt to contact you for approval. If cleaned, with your consent, against the care label or our advice, Fountain Gate Dry Cleaners accepts no responsibility for changes to the nature of the garment.
SAFE CLEANING
- We guarantee safe processing of all garments but do not guarantee removal of every stain.
- Stain removal efforts may cease if it compromises our safe cleaning guarantee.
- Every care is taken with entrusted work, but we cannot accept responsibility for the unknown nature of fabrics, dyes, buttons, trimmings, etc.
- Fountain Gate Dry Cleaners is not liable for inherent weaknesses or defects in materials.
- No guarantee against color loss, bleeding, shrinkage, or damage to weak fabrics. All garments will be cleaned in accordance with the care label unless otherwise discussed with the customer. If the garment does not uphold through the process instructed by the manufacturer, the manufacturer is liable.
- Leather and suede garments, traditional clothing or items without a care label are cleaned at the customer's own risk. Our staff will use their expertise to clean in the safest possible way, however, Fountain Gate Dry Cleaners does not accept liability for any changes to the nature of the garment.
LOSS OF GARMENTS
Instances of misplacement or loss should be reported within 24 hours for investigation.
PERSONAL ITEMS
Check garments for valuables before depositing. We are not liable for the loss of any forwarded valuables.
RE-CLEANING
We thoroughly inspect each garment before it is returned to you. However, if you are not entirely satisfied, please reach out to us within twenty-four (24) hours of collection/delivery, and we commit to re-cleaning your items at no additional cost.
Requests for re-cleaning submitted after forty-eight (48) hours will be reviewed on a discretionary basis. Re-cleaning is applicable only to individual items cleaned by Fountain Gate Dry Cleaners, and the original dry cleaning identification tag must be affixed to the item.
Kindly note that stain removal is not always guaranteed. If a stain cannot be removed, customers will be notified as per the information on their item's attached ticket. In such cases, a complimentary re-clean will be considered at our discretion.
PRIVACY
Customer information will be used in providing services, respecting privacy, and will not be used without consent. Data collected includes Full Name and Contact Number and will only be used for store communication. This can include promotional communication. Email info@fgdc.com.au to opt-out of marketing communication.
JURISDICTION
These terms are governed by the laws of the State of Victoria, and parties submit to the non-exclusive jurisdiction of the courts of the State of Victoria.