Fountain Gate Dry Cleaners
Standard Terms and Conditions of Service
APPLICATION
By utilising the services provided by Fountain Gate Dry Cleaners, you agree to be bound by the following terms and conditions. These terms may be subject to change without prior notice.
PAYMENT TERMS
COLLECTION OF GARMENTS
CARE FOR GARMENTS
SAFE CLEANING
LOSS OF GARMENTS
Instances of misplacement or loss should be reported within 24 hours for investigation.
PERSONAL ITEMS
Check garments for valuables before depositing. We are not liable for the loss of any forwarded valuables.
RE-CLEANING
We thoroughly inspect each garment before it is returned to you. However, if you are not entirely satisfied, please reach out to us within twenty-four (24) hours of collection/delivery, and we commit to re-cleaning your items at no additional cost.
Requests for re-cleaning submitted after forty-eight (48) hours will be reviewed on a discretionary basis. Re-cleaning is applicable only to individual items cleaned by Fountain Gate Dry Cleaners, and the original dry cleaning identification tag must be affixed to the item.
Kindly note that stain removal is not always guaranteed. If a stain cannot be removed, customers will be notified as per the information on their item's attached ticket. In such cases, a complimentary re-clean will be considered at our discretion.
PRIVACY
Customer information will be used in providing services, respecting privacy, and will not be used without consent. Data collected includes Full Name and Contact Number and will only be used for store communication. This can include promotional communication. Email info@fgdc.com.au to opt-out of marketing communication.
JURISDICTION
These terms are governed by the laws of the State of Victoria, and parties submit to the non-exclusive jurisdiction of the courts of the State of Victoria.
Fountain Gate Dry Cleaners
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